Hilfecenter

Wie können wir helfen?
In diesem Abschnitt finden Sie Antworten auf die meisten Fragen, die möglicherweise auftreten, unabhängig davon, ob Sie bereits auf dem Markt registriert sind oder nicht.

Simply go to the Account icon on the Website, click on ‘Sign in’ and enter in your email and password.

If you wish your sign in details to be remembered next time you visit Twoosk Marketplace, just check the ’Remember me’ box.

Please check the following:

  • Confirm you are using the correct email address and password. If you think you have forgotten your password, simply follow the Forgot your password? link on the login screen, or
  • Try signing in using a different browser.

If you have tried the above and are still experiencing problems, please contact our Customer Care team at help@twoosk.com with your email address, and we will look into the problem for you.

Twoosk Marketplace Website uses SSL Certificate to provide a secure SSL connection from a web server to a browser. This SSL Certificate activates the padlock and the https protocol, protecting your information.

To make sure that the data you enter when logging in will be secure, always check that the connection is encrypted. In each browser, next to the address bar, you will find a padlock, to check if the page is secure, click on padlock, a new browser window will appear with detailed information about the certificate. Make sure the certificate has been issued for Twoosk Website.

An example from the Chrome and Edge browser:

To change your password, you will need to ‘Sign in’ into your account. From your account page:

1. Go to the Account icon menu in the right top corner and select > Account.

2. Click 'Edit' in the top right corner

3. Change Password. You will need to enter your current password and set a new Password.

4. Save

In order to confirm the ‘Change Password’ data you will be asked to sign in into your account using your new password.

To reset your password, simply follow the 'Forgot your password? ’ link on our sign in page and enter your email address. You will then receive an email with a link to reset your password.

After entering and confirming your new password, you will again be able to enjoy the benefits of your Twoosk account again.

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