On Twoosk B2B Marketplace the legal warranty or guarantee validity varies depending on the products and the country from which the goods are being sold. If the item you bought turns out to be faulty after delivery, not fit for purpose or not as advertised (does not match the seller’s description), the Marketplace Seller has to offer you free repair or replacement for a period of at least six (6) months following delivery.
Where repair or replacement are not possible, the Marketplace Seller may offer to refund the item concerned. To initiate a return request, please send an email to email@example.com. You will need to provide your order reference, let us know the item(s) you wish to return and your reason for returning.
For any return that meet Twoosk´s Marketplace Return Policy, delivery charges for the recovery of the goods is assume by the Marketplace Seller.
Twoosk Customer Care team will intercede with the Marketplace Seller in your behalf. If the Seller accepts your return, we will send you a collection confirmation email with all the details you need to complete the return.
For more information about Twoosk Marketplace Return and Warranty Policy, please go to section 6 and 7 of Twoosk Marketplace Terms & Conditions."
14 Days Money Back Guarantee
In case that a specific product does not match to customer needs: Despite all the information provided online and support offered by the customer service center, it can be returned within the first 14 days after delivery, when it does not present any sign of bad usage and comes with all accessories including the original shipping package. In any case, customer must support costs of transportation from and to the address indicated by Twoosk. To start the return process, please send an email to firstname.lastname@example.org with the product name, billing data and the reason for the return. Customer must support the costs of transportation to the address indicated by Twoosk.