Help Center

How can we help you?
In this section you will find answers to the most questions that may arise regardless of whether you are already registered on the marketplace or not.

To buy on Twoosk B2B marketplace, you don’t need to have an account, however by creating an account you can have access your own private dashboard where you have your information saved in our secured database, so you don’t need to add it every time you make a new purchase.

There you can have access to:

  • Your saved carts.

  • Your favorite products

  • You compare lists

  • Your last purchases, so if you need to repeat the purchase you don’t need to search for the products again.

  • Your information in order to have a fast checkout.

  • Your invoices.

Didn’t find what you were looking for? Contact us .

To create an account on Twoosk, follow these steps:

  1. Go to my account.

  2. Click ”Don’t have account? Sign up”

To see with more detail how to login, see the video below:

Didn’t find what you were looking for? Contact us .

If you forgot your password, you can create a new one. To proceed with this, follow these steps:

  1. Go to my account.

  2. Click in login.

  3. Click in “forgot your password?”.

  4. Write your email on the field and then click on send recovery email. After that, you’ll receive an email to redefine your password.

  5. Login on Twoosk with your new password.

To see with more detail what to do if you forget your password, see the video below:

Didn’t find what you were looking for? Contact us .

To login on your Twoosk account, follow these steps:

Go to my account.

Click in login.

To see with more detail how to login, see the video below:

Didn’t find what you were looking for? Contact us .

To redefine your password, follow these steps:

1.Go to my account.

2.Click in login.

3.Click in “forgot your password?”.

4.Write your email on the field and then click on send recovery email. After that, you’ll receive an email to redefine your password.

To see with more detail what to do if you forget your password, see the video below:

Didn’t find what you were looking for? Contact us .

To have access to your favourites list, follow the steps below:

  1. Go to my account.

  2. Click in “favourites”.

Didn’t find what you were looking for? Contact us .

To have access to your compare list, follow the steps below:

  1. Go to my account.

  2. Click in “compare list”.

Didn’t find what you were looking for? Contact us .

Twoosk is a B2B marketplace of opportunities in Telecommunications and Utilities Networks, where you can find thousands of products at fair prices, available for immediate delivery. You will benefit from a secure shopping experience and products from all technologies, resulting from overstocks. You will save time, money and resources, while contributing for sustainability by reducing the use of resources and help to bring circular economy to utilities networks.

Didn’t find what you were looking for? Contact us .

Our opportunities are unused products from overstocks, that results in products at fair prices and ready for immediate delivery. This way, you will find a network of Suppliers from all technologies with competitive prices.

Being a B2B Marketplace we partner with manufacturers of top quality products ranging all technologies and we are increasing our portfolio so you can do all your sourcing here. You will save time, save money and save resources.

Operationally, you will find your product with a seamless sourcing experience in minutes, instead of wasting hours contacting several partners and wait days for their proposals and if you have a special project, you can count on our team to approach the Seller to give you the best possible price. You will be able to compare products from multiple sellers, with the possibility to acquire the best quality-cost ratio.

By being part of our curated community of Telecom and Utility Networks professionals, you will be entitled to receive special promotions from our Sellers with very attractive conditions.

Didn’t find what you were looking for? Contact us .

Find products according to your needs, by navigating through categories, by the search bar or filters (go to “how do I find a product”, to know more about this topic).

Proceed with your purchase by making your order directly on the website or if you are getting products in big quantities, contact us so that we can offer you better opportunities.

Didn’t find what you were looking for? Contact us .

You have 2 different ways to find products on Twoosk marketplace:

  • By searching on the search bar.

  • By Using filters.

Search bar

To search for a product on the search bar, please follow these steps:

  1. Find the search bar at the beginning of the page.
  2. Write the name, part number or even the brand of the products
  3. To see with more detail how to search for a product on the search bar, see the video below:

Filters

To search for a product by filters, please follow these steps:

  1. Go to a product category from your interest.
  2. On the left side of the product category page, you will find filters. You can filter by a specific type of product of that category, by brand, and other specifications related to the product.
  3. To see with more detail how to search for a product by filters, see the video below:

Didn’t find what you were looking for? Contact us .

There might be several reasons for that:

  1. We have not publish that product on website due to lack of information, like a photo.
  2. The combination of queries might lead to an impossible combination, like trying to find a fiber product inside coaxial category. Please reset your queries by pressing [Clear All].
  3. We might not have that product, but we are increasing the portfolio of our partners in the marketplace daily. Please contact us to explain your needs.

In these situations you will be presented to a page with a screen with our Support Channels in order to help you.

Didn’t find what you were looking for? Contact us .

You can find information about the products on the product pages. There, you may have:

  • Datasheets.

  • Description and characteristics of the product.

  • Additional information.

To know where this information is, see the video below:

Didn’t find what you were looking for? Contact us .

You can find the information about the location of a product, on the product pages:

Didn’t find what you were looking for? Contact us .

Twoosk B2B marketplace is a global network of suppliers that offer thousands of products in special conditions and each partner has his own business requirements. Some Partners might require minimum order quantities (MOQ) by reference while others require a minimum value per order shipped per warehouse.

You can see if a product has or doesn’t have minimum order quantity, on the product page. To know where this information is, see the image below:

If the warehouse has a minimum value per order, when doing the checkout and if your order is below that threshold, a prompt alert will appear, so you can decide to increase the order from that warehouse or eliminate the reference from your order.

Didn’t find what you were looking for? Contact us .

Every day we receive new products on the marketplace. If you need more quantity of a specific product, contact us.

Didn’t find what you were looking for? Contact us .

No. The twoosk B2B Marketplace is intended for the Business-to-Business (B2B) segment, thus targeting business entities.

Didn’t find what you were looking for? Contact us .

Yes. Every product from Twoosk are already produced, which allows us to have products always ready to be delivered.

Didn’t find what you were looking for? Contact us .

As we are a marketplace with multiple partners all over the world, it isn’t possible to have the shipping costs available without knowing the origin and destination information of the order, so it’s mandatory to enter your delivery address.

Twoosk B2B Marketplace addresses the Business-to-Business (B2B) segment, with a huge variety of products from 10 grams to more than 1 ton. To calculate your shipping costs, you must add the desired products to the cart and then fill the information in the fields about the delivery address.

Didn’t find what you were looking for? Contact us .

As we are a marketplace with multiple partners all over the world, it isn’t possible to have the shipping costs available without knowing the origin and destination information of the order, so it’s mandatory to enter your delivery address.

You will see the shipping costs after adding the products to the shopping cart and fill all the information from the first page of the purchase process. On the next page you will be able to see the shipping costs.

Didn’t find what you were looking for? Contact us.

Our team proactively supervises all deliveries and if there will be a delay you will be informed. Nevertheless, if you think that the due date arrived and the order was not delivered to your warehouse, please contact us by orders.marketplace@twoosk.com.

We are here to make sure you will have a seamless sourcing experience.

Didn’t find what you were looking for? Contact us .

The cargo is protect according to the transportation convention, under the CMR insurance, for which the sender doesn’t have to pay anything extra. So when damages occur to the cargo during transportation the carrier is held liable.

The carriers liability in CMR for road transportation is up to 8.33 SDR, which is about 10 EUR per gross kg of cargo.

If the value of the cargo exceeds that limit one should definitely consider a full insurance.

Didn’t find what you were looking for? Contact us .

You can get in touch with the Seller by sending him a message through the “request a quote” button in the Marketplace.

The Seller will receive an email and a notification of this new message. When the seller replies to the buyer about his request, you will receive an email with the answer, even if you’re not a registered user. However, after the first reply, you will need to register to be able to send more messages.

Didn’t find what you were looking for? Contact us .

At Twoosk Marketplace you can create your own seller shop in a specialized telecommunications business-to-business Marketplace. Twoosk Marketplace platform gives you the opportunity to create or strength your digital presence by allowing you to build your e-commerce business, access new markets and reach new business customers.

What is a Seller Shop?

A seller shop is an easy way to display and sell your telecom products online to a global scale audience. With Twoosk Marketplace you can set up your digital store on our platform and open a new online sales channel for your products in a telecom specialized Marketplace.

You have access to a dashboard specifically designed for business sellers and benefit from a suite of tools and features optimized to help you build, manage, and grow your business.

Your shop gives you the ability to customize your business offers and communicate directly with your customers, including the possibility to answer to quotations in the Marketplace and help your customers find the products that are right for them.

Twoosk team will support you in every stage of your business.

What types of seller shops can I find on Twoosk Marketplace?

Twoosk Marketplace currently offers two seller shop models, the Subscription Model, and the Overstocks Business Model (OS Business Model).

The Subscription Model is a monthly fee-based model while the OS Business Model is a sales fee-based model specifically thought to support overstocks management. Please find below the main features for both models.

How does Subscription Model works?

The account package available under the subscription model is the Starter Pack, a monthly fee-based package.

To know more about the Starter Pack features, benefits and conditions as well as the onboarding process please contact our Customer Care Team at help@twoosk.com.

Who should use OS Business Model?

The OS Business Model was specifically designed for businesses in the telecom sector who struggle with overstocks.

If you have products heaping in your warehouse or unused long tails products from overstocks and need help selling them, then OS Business Model is Twoosk Marketplace seller shop for you.

We give a new life to overstocks by matching business opportunities and avoiding the waste of resources.

How does OS Business Model works?

Within the OS Business Model, shops will be run on sales fee-based, no subscription will be asked upfront to access Twoosk Marketplace.

Twoosk offers our sellers/partners the following choice of account packages in OS Business Model. Each package has its different levels of need.

To know more about the Overstocks Business Model account packages as well as the onboarding process please contact our Customer Care Team at help@twoosk.com.

If you are interested in becoming a Seller Partner on Twoosk B2B marketplace, know that you will win a new showcase to your products to a global network of Telecom and Utility Networks Professionals.

How can I start?

First, you will need to create a seller account and after that, you will be able to create your own shop and sell your products.

After creating an account, go to the help center and see help for registered Sellers to access to step-by-step instructions on how to set up your shop, the warehouse and list your products.

To know more about this topic, see the “Sell on Twoosk” page.

Didn’t find what you were looking for? Contact us .

Sellers can see published all active and passive telecom network products. We are also expanding into electricity network components.

Didn’t find what you were looking for? Contact us .

For selling online it is crucial to have accurate and updated information about the products:

  1. It must be visual and insightful: Good Products Pictures, a clear commercial name and a succinct description covering the sales key factors.

  2. It must be accurate: MOQ per line of product, if is sold in package or by unit, color, size and other key relevant key features

  3. If it is a technical product, a datasheet should be attached. The current main language is english, but you can attach as many as you would like.

  4. For the Buyer and the search engines, easily find the product, at least the name should be translated. We currently support 5 languages (English, German, French, Spanish and Portuguese).

Didn’t find what you were looking for? Contact us .

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