Centro de Asistencia

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En esta sección, encontrará respuestas a la mayoría de las preguntas que puedan surgir, independientemente de si ya está registrado en el marketplace o no.

Twoosk Marketplace Website uses a SSL Certificate to provide a secure SSL connection from a web server to a browser. This SSL Certificate activates the padlock and the https protocol, protecting your information.

To make sure that the data you enter when signing in will be secure, always check that the connection is encrypted. In each browser, next to the address bar, you will find a padlock to check if the page is secure. Click on padlock. A new browser window will appear with detailed information about the certificate. Make sure the certificate has been issued for Twoosk Website.

An example from the Chrome and Edge browser:

If you receive an unlawful message or if you noticed a suspicious activity on Twoosk Website, please report it to us by sending an email to gdpr@twoosk.com. Please describe the situation. Where applicable, you can attach screenshots to help us identify the situation reported.

We will review each report and take the appropriated steps.

Transactional Emails

You can expect to receive communications regarding to the occurrence of a specific transaction that took place between you and Twoosk Marketplace. These are automated emails that are triggered by events, interactions, or preferences within a service.

For example, receipt or confirmation emails when placing an order; emails explicitly requested by the user, email notifications regarding changes in your account or emails from support or feedback requests.

Marketing Emails

You should also expect to receive emails regarding marketing campaigns or news in the telecommunications sector.

For example, if you subscribed to Twoosk Newsletter or Twoosk Blog.

Also check:

How do I unsubscribe from emails?

As a visitor to our Website, the information that you provide about yourself following your access to our Website and your interactions with the Marketplace services and products is collected.

This will normally happen when you:

  • Register for an account on our Website,
  • Subscribe a service on our Website
  • Establish a contractual relationship with Twoosk
  • Place an order for products,
  • Fill any online forms (contact us form, registration form, shipping information form or surveys),
  • Sign up to receive our newsletters and special offers or enter a promotion,
  • Participate in social media functions with our Website, or
  • Contact us (by email, telephone, live chat, social media or otherwise) to request specific information.

We collect data to ensure the proper functioning of the Website as well as improve our services and, to optimize your experience.

For further details about the information we collect from you, please read the relevant section of our Privacy Policy .

The personal data we received from users of the website is used for different purposes, such as:

  • To register and administer your Twoosk Account, or
  • To receive and process your orders and payments, or other services you requested through our Website, or
  • To deliver your goods and provide you with the right services, or
  • To protect your security and the effective functioning of the Website against any fraudulent behavior or abuse, or
  • To administer and maintain our business operations and optimize our Website and our Services for you, or
  • To analyze our performance by carrying out researches, analysis, enquiries and surveys on your use of our website, so we can identify errors and build new features
  • To recommend and advertise products, features and services that might be of interest to you, as well as send you relevant marketing communications about our sellers’ products and personalized offers or,
  • To provide you with a more personalized experience on the Website and make it easier to use by identifying your preferences
  • To communicate with you in relation to Twoosk Marketplace

For further details about how we use the information we collect, please read the relevant section of our Privacy Policy .

To enable our systems to recognize your browser or device and to provide our services to you, we use cookies.

For further details about what cookies we use and how we use, please read the relevant section of our Privacy Policy .

The data collected by Twoosk is securely stored and we take the appropriate precautions to keep your personal details safe.

We do not hold your payment details, we only transfer them to our authorized payment processor, i.e. Stripe, which handles and protects them. Every transaction you make using Twoosk Secure Checkout is protected by data encryption, and monitored to prevent fraudulent activity and identity theft.

Some of the measures we take to keep your data secure include:

  • Use of Secure Sockets Layer (SSL) software, which encrypts information you share with us.
  • Use of Transport Layer Secure (TLS) to encrypt the personal data that you send us us during checkout and when submitting an order. This includes any financial information such as credit or debit card details that are transferred to our payment providers;
  • We do not keep details of your credit or debit card
  • We regurlarly perform regularity monitoring actions on servers and IT systems to avoid and identify possible vulnerabilities and attacks.

For further details about how we protect your data, please read the relevant section of our Privacy Policy .

There are circumstances where Twoosk reserves the right to disclose or share your personal information with carefully selected third parties with whom we are working. In none of these circumstances do we sell your information to others.

This includes the following situations:

  • Business Sellers, from whom you purchase the products through our Marketplace, or
  • Service providers we rely on to assure the proper function of our Website and services, or
  • Legal requirements, we are required to comply with, or
  • Marketing advertising for the purpose of running marketing campaigns, or
  • Business Reorganization as a result of a corporate transaction to the extent permitted by law.

For further details about who we share your data with, please read the relevant section of our Privacy Policy .

To have your personal data deleted from Twoosk Marketplace, you will need to request it by emailing us at gdpr@twoosk.com using your email address.

You have direct access to most of your data through your Twoosk account by clicking on the Account menu of our Website. From your account, you can change and update your personal information whenever you want.

To request personal data that is not available through your Twoosk Account you will need to email us at gdpr@twoosk.com using your email address, indicating the information you'd like us to send. Your request will then be verified.

In our help center you will find information on how to access and manage your data.

Also check:

About Access and Manage your account data

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