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Twoosk ensures customer satisfaction by offering a Satisfaction Warranty over all products in the marketplace, alongside the traditional warranty offered by the manufacturer or the refurbished service.
All the references that no longer stand in the original manufacturer warranty are covered by this Satisfaction Warranty Program and within the warranty period, manufacturer also offers free repair services.
If a specific item does not work according to specifications:
Twoosk warranty may allow the items to be repaired, replaced by a similar reference or returned if no solution is found. Twoosk offers a 30-day return & refund and exchange service for most in-stock items.
To start the return process, please send an email to supplychain@twoosk.com with the product name, billing data and the reason for the return. Customer must support the costs of transportation to the address indicated by Twoosk.

In case that a specific product does not match to customer needs:
Despite all the information provided online and support offered by the customer service center, it can be returned within the first 14 days after delivery, when it does not present any sign of bad usage and comes with all accessories including the original shipping package. In any case, customer must support costs of transportation from and to the address indicated by Twoosk.
To start the return process, please send an email to supplychain@twoosk.com with the product name, billing data and the reason for the return. Customer must support the costs of transportation to the address indicated by Twoosk.