Centro de Ajuda

Como podemos ajudar?
Nesta seção, encontrará respostas para grande parte das perguntas que possam surgir, independentemente de já estar registado no marketplace ou não.

Creating your account on Twoosk Marketplace will allow you to take advantage of several benefits such as:

  • Manage Data and Settings. You will be able to save and edit your personal information
  • Check the status of your orders. You will be able to track the payment and delivery status of all your orders, as well as follow your packages directly from your account
  • Fast Checkout. Placing an order will be much quick and effortless because you no longer need to fill in the delivery information at checkout
  • Order History. You can access your order history
  • Favorites List. You can save products you want to purchase to your favorite list
  • Compare List. You can compare products and prices from different sellers
  • Direct Messaging with Seller. Contact a seller through the product information page and you will be able to receive and reply to his messages directly from your account.
  • Access Electronic Invoices. You will be able to download your electronic invoice directly from your account.
  • Personalized offers. You are always up to date with the latest promotions.
  • Reviews. For each one of your orders, you can rate the ‘Product’, ‘Shipping’ and ‘Seller’.

To create a Buyer Account:

1. Visit Create an account page on the Account menu of our Website.

2. Enter your details and click ‘Create Account’.

After you click ‘Create Account’, your account on Twoosk Marketplace will be automatically created, and you will receive an email with a confirmation link.

3. Confirm your email

Note: Alternatively, you will also be given the opportunity to create an account during checkout, by entering and confirming a password.

To create a Seller Account:

You can set up a seller account by creating one or by converting your buyer account.

1. Visit the Sell Products page on the Account menu of our Website or, click on the Sell button next to the search bar tool.

2. Click ‘Start Selling Online’ button

3. Enter the requested details

If you are interested in Twoosk Marketplace Overstocks Business model (OS Business Model), please visit the Overstocks page, and fill in the form available at the bottom to be contacted.

If you already have a buyer account and would like to upgrade it to a seller account, please check, I want to sell. Can I upgrade my buyer account to a seller account? .

Also check:

How to become a seller on Twoosk Marketplace?

About Twoosk Marketplace Seller Shops

A strong password helps protect your account, here are some tips:

  • Make it unique. Use different passwords for each of your online accounts.
  • Make it unusual. Create passwords that are hard to guess and do not use personal information, such as your name or your company´s name.
  • Make it complex. Do not use sequences of letters or numbers.
  • Make it diverse. Include upper-case and lower-case letters, numbers, and symbols.

In certain places on Twoosk Marketplace you will be asked to click a checkbox to confirm I'm not a robot, for example on ‘create account page’ or ‘reset password page’.

This is used to protect and secure websites from spam and abuse, preventing data from being sent by a machine or program impersonating a page user.

The “I’m not a robot” checkbox clicker is the most common reCAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) turing test to tell humans and bots apart.

Please check the following:

  • Make sure you have confirmed your email through the confirmation link that was sent to the email address you provide us, or
  • Make sure you are using the correct email address and password. You can always create a new password on the Forgot your password? page.

If you have tried the above and still cannot sign in, please contact our Customer Care team at help@twoosk.com with your email address and we will look into the problem for you.

No. A Twoosk Seller Account and a Twoosk Buyer Account are two different types of accounts, each of them has its own specificity and are subject to a different registration process.

However, if you have a Buyer Account and you are also the owner or employee of a legal business entity and you would like to start selling at Twoosk Marketplace, you can convert your Buyer Account into a Seller Account by requesting it to Twoosk. A Seller Account will allow you to conduct both sales and purchase orders on behalf of your employer.

If this is your case, also check:

I want to sell. How can I upgrade my buyer account?

What email address should I use to register for a Twoosk Seller Account?

How long will it take for a seller account registration to be verified?

Before you decide to contact us, visit and browse through Twoosk Help Center. The questions addressed there answer many common problems.

If you couldn´t find an answer for your problem in our Help Center articles you can contact our friendly Customer Care team at help@twoosk.com.

We will be more than happy to assist you!

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