Centro de Ajuda

Como podemos ajudar?
Nesta seção, encontrará respostas para grande parte das perguntas que possam surgir, independentemente de já estar registado no marketplace ou não.

Whether you have a Twoosk Account for business purchases or you also have physical products and would like to offer them to other businesses, your account information can be managed from your account page.

To access and manage your account information, you will need to 'Sign in' into your account by clicking on the Account menu of our Website.

Please find below a list of data and features you can manage, as well as instructions how to access them.

User Profile and Security: To change your personal details, including your password.

From your account page navigate to the Account icon menu in the right top corner and select > Account.

Except for “Change Password”, the data change instantly in your account without the need to reconnect to your account.

Also check:

How to change my password?

Addresses: To manage your addresses and delivery options.

From your account page navigate to the Marketplace menu on the left side and select > Addresses.

Also check:

How can I add and manage addresses?

Orders: To overview and check the status and details of your orders including shipping information.

From your account page navigate to the Marketplace menu on the left side and select > Orders.

Company Profile: To view and edit your company profile.

From your account page navigate to Settings menu on the left side and select > Company Profile.

Users: To view and edit a user profile.

From your account page navigate to Settings menu on the left side and select > Users.

You will see a list of individuals associated with the Account.

Also check:

How can I invite additional users to the account?

For a Seller Account:

If your account is a Seller Account, you will have access to an additional suite of tools and features optimized to help you build, manage, and grow your business. Please find below a list of data and features you can manage as a Seller, as well as instructions to access it.

Products: To create, edit and publish products.

From your account page navigate to the Marketplace menu on the left side and select > Products.

You will see a list of all products created.

Warehouses: To create and edit your warehouses.

From your account page navigate to Marketplace menu on the left side and select > Warehouses.

You will see a list of all warehouses associated with the account.

Inventory List: To have access to your inventory list, allowing you to quickly perform inventory adjustments, update product prices or set up promotions.

You will see a list of all products created.

Promote: To view and create Promo codes.

From your account page navigate to the Marketplace menu on the left side and select > Promote.

Payment: To view your payment list.

From your account page navigate to the Marketplace menumenu on the left side and select > Payment. You will see a list of all your payments and account balance.

Subscription: (If applicable) To view your subscription Plan.

From your account page navigate to Settings menu on the left side and select > Subscription.

To edit addresses and delivery preferences, you will need to sign in into your account by clicking on the Account menu of our Website.

Go to the Marketplace menu on the left side and select > Addresses.

From the address page you will be able to:

  • Add a new address by clicking in the ‘New Address’ button on the right top corner.
  • Edit a delivery address by selecting from your address list the address you would like to edit. In the top right corner click ‘Edit’ to change your address or click ‘Set as Default’ to make it your primary address.

When you find a product you want to buy, you can add it to your shopping cart by clicking on the ‘Add to Cart’ button in the product information page.

This product will then be added to your shopping cart, and you can continue shopping or proceed to checkout.

Please note that products in your shopping cart will not be reserved from stock until you have placed an order for them.

A favorites list allows you to save a number of desirable products without having to purchase them. Save them to your account and return later.

To access to your favorites list, follow the steps below:

1. Go to Account

2. Click on 'Favourites'

A Compare list allows you to compare product details such as price or Seller. Save them to your account and return later.

To access to your Compare list, follow the steps below:

1. Go to 'Account'

2. Click in 'Compare List'

Your order history will be stored for as long as your account is active.

Yes, your Twoosk Account supports multiple users, allowing you to invite buyers from your company to the account. After being added, they will be able to place orders on behalf of the company using one single account.

Each user will have his own login details.

Also check:

How can I invite additional users to the account?

To invite a new user to your account, you will need to sign in into your account by clicking on the Account menu of our Website.

1. Go to Settings menu on the left side of your account page and select > Users

2. Click ‘Invite New User’, in the right top corner

3. Enter the new user details, including his email address and position in the company.

4. Click Save

An email will be sent to the email address of the user you would like to add. The invitee will then need to confirm the invitation by setting up his login details.

Please note that an email address may only be associated with one account at a time. Email addresses already associated with another business account must be removed from the other account before being added. If this is your case, please contact us at help@twoosk.com.

Use an email address that is not already associated with another Twoosk account.

No. Each account can only match one Company. In addition to the user profile, you can set up the Company´s Profile on your Account settings.

However, if you have multiple companies you can store multiple delivery addresses in the account. For each address included in your address list you can specify the company´s name, phone number and email to be use for delivery.

Yes, by submitting a request to Twoosk.

If you need to change the e-mail address associated with your Twoosk Account, you will need to contact us at help@twoosk.com with your email address and we will look into this for you.

If you want to close your Twoosk Account, you will need to contact us at help@twoosk.com with your email address and we will look into this for you.

At the bottom of applicable emails, you can select click 'here' to Unsubscribe.

Perguntas Frequentes Termos & Condições Contacte-nos