Centro de Ajuda
There are two different ways to find products on Twoosk Marketplace:
- By searching using the search bar.
- By using filters.
Search bar
To search for a product using the search bar, please follow these steps:
1. Find the search bar at the top of every page.
2. Write words related to the product you wish to find, such as name, part number, or brand.
Filters
To search for a product using filters, please follow these steps:
1. Select the category and subcategory of the product you wish to find in the drop-down menu under the search bar.
2. On the left side of the page, you will find the filtering options according to the subcategory you chose. Filters only require selection.
3. Click on the parameters that interest you. Each selected filter will trigger a new search in the product catalog. You will only see offers and products that meet your requirements.
There might be several reasons for not finding the product you are looking for:
Product is not published on the website yet, but is part of Marketplace portfolio.
The combination of filters might lead to an incorrect query, like trying to find a fiber product inside coaxial category. Please clear all filters and start a new query.
Product is not included in the Marketplace portfolio.
Each day, we increase the Twoosk Marketplace portfolio. Please contact our sales team at opportunities@twoosk.com and describe your needs.
We will be more than happy to help you!
If the website does not display properly or an error message appears, check if the same situation is taking place in a different web browser. If it turns out that the problem affects only one browser, the reason may be cookies and browsing data. In this case, please clear the cookies and the site data in the browser where the problem was detected.
After clearing open a new browser page.
You do not know how to clear cookies and site data? Check the relevant web browser support page.
If the problem persists, please contact our customer care team at help@twoosk.com with screenshots of the message error and describe the situation to us.
You can find information about the products on each product page. There, you may find:
- Datasheet & other relevant technical documents
- Product specifications
- Description
- Offer details (total stock, picking time, where it ships from, and any applicable order restrictions)
Also check:
If you need more quantity of a specific product, you can either contact the seller through the ‘Contact Seller’ button available on each product page or contact our sales team at opportunities@twoosk.com and describe your needs.
We receive new products on the marketplace every day and will be more than happy to help you!
We are an online B2B Marketplace that allows business buyers to search and purchase different products from different business sellers based in different countries.
To know where the product you are interested in, is shipped from, check its product page.
For example:
If you need additional information about a product, we recommend you contact the seller through the ‘Contact Seller’ button available on each product page.
If you have already placed an order, Twoosk provides customer support to all Marketplace customers. You can contact the Twoosk Customer Care team with any order queries by emailing us at help@twoosk.com, phone us on +351 211 919 472 or chat with us on our live chat.
Also check:
Twoosk B2B marketplace is a global network of suppliers, where each seller has his own business requirements. Some sellers might require minimum order quantities (MOQ) for a certain product while others might require a minimum order value per warehouse.
If a warehouse has a minimum order value, and your order for the respective warehouse is subject to such a threshold, an alert message will be displayed on your shopping cart. You can then decide to either increase the amount of the respective product, add other products from the same warehouse to your cart until the minimum order value is reached, or eliminate the reference from your order.
On the product page, you can see the offer details and check if the product has any order restriction associated. If you want to see all products from a specific warehouse, please click on the 'Minimum Order Value' link on the product page. To know where this information is, have a look at the images below:
Example of a product with a Minimum Order Quantity (MOQ)
Example of a product with a Minimum Order Value
The guarantee terms applied to the products listed on Twoosk Marketplace are provided by the Marketplace Seller.
You can check the guarantee period on the product page under the ‘Add to Cart’ and ‘Contact Seller’ button.
Although the guarantee period may vary depending on which seller you are buying the products from, all sellers on Twoosk Marketplace are required to provide a minimum contractual guarantee period of 6 (six) months as of the date of delivery.
For refurbished products, the minimum contractual guarantee period of 6 (six) months as of the date of delivery does not apply.
For further information about Twoosk Marketplace Return Policy and Guarantee terms please go to Marketplace Terms & Conditions of Sale or contact the seller from the page of the product you are interested in.
Each product displayed on Twoosk Marketplace has its own processing time, i.e. the time in which the seller aims to dispatch an order for that product. For example, a product dispatched in one week means that the seller will need one week (seven days) to process and dispatch the product.
The information about the dispatch time can be found on the product page. Please have a look at the image below:
Also check:
The product I want has less quantity than I need. What should I do?
You can contact the seller from the product page:
1. Click on the ‘Contact Seller’ button underneath the ‘Add to Cart’ button.
2. A pop-up window will open where you will need to enter the information requested and type your message. If you have a Twoosk account, you will be asked to log into your account.
3. Click ‘Send Message’
If you have contacted the seller and he has not replied to you within a reasonable time frame, please contact our customer care team outlining your question and we will investigate for you. You can contact Twoosk Customer Care by emailing us at help@twoosk.com, phone us on +351 211 919 472 or chat with us on our live chat.