The Marketplace seller must accept a request for a return within the guarantee period, if the reason for the return is:
a) Faulty product (requires inspection by the seller),
b) Product not as described/advertised, or
c) Wrong product sent.
For more information about Twoosk Marketplace Return Policy and Guarantee terms, please go to section 6 and 7 of Twoosk Marketplace Terms & Conditions of Sale.
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To initiate a return request, please send an email at help@twoosk.com. You will need to provide your order reference, let us know the item(s) you wish to return and explain your reason for returning.
Twoosk Customer Care team will intercede with the Marketplace seller on your behalf. If the seller accepts your return, you must return the package as per our instructions to the seller´s warehouse address.
Please note that customers need to cover the shipping fee to return items to the Marketplace seller. However, this cost may be refundable, if after examining the item the seller agrees that it was defective when you bought it.
For more information about Twoosk Marketplace Return and Guarantee Policy, please go to section 6 and 7 of Twoosk Marketplace Terms & Conditions of Sale.
You will need to initiate a request for return. The guarantee terms applying to the products listed on Twoosk Marketplace are defined by the Marketplace seller.
Although the guarantee period may vary depending on which Seller you are buying the products from, if the product you bought on Twoosk Marketplace turns out to be faulty after delivery, the Marketplace Seller has to offer you free repair or, at his discretion, replacement within a period of at least six (6) months following delivery.
When repair or replacement is not possible, the Marketplace Seller may refund you for the item.
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No. As a Business-to-Business Marketplace, Twoosk Return Policy does not support returns based on a change of preferences.
You can only request a product exchange, if the product you received is not as advertised by the seller (does not match the seller’s description).
You can request us to cancel your order if you do not get your product within 30 days after it has been dispatched from the seller’s warehouse..
Also, you might be able to cancel your order or some of its products, without any cost, before the seller starts preparing it. This will always be before you receive the shipping Confirmation Email relating to that product, but not necessarily up to that moment.
Contact our customer care team, as soon as possible, at help@twook.com, which will let you know if we were still able to cancel your order or if it´s too late.
If you are entitled to a refund, you can expect the refund to be processed within (7) seven days once the seller agrees to your request for return.
Please note that after the refund has been issued, it will usually take (5) five days for your original payment method to be credited. However, some payment providers can take longer.
Twoosk will send you an email confirming that your refund has been issued.
A seller is entitled to refuse a request for return if: