Centro de Ajuda
1. Look for the product you want to purchase. Use the search bar at the top of every page or explore by category using the drop-down menu under the search bar. On Twoosk Homepage, you can also choose to explore the Week´s Deals, Overstock Opportunities, or latest offers.
2. Check the product page. When you find the product you would like to purchase, check the product and the offer details. If you need any additional information, you can ask the seller a question using the ‘Contact Seller’ button.
3. On the product page, select the quantity or the package you would like to purchase.
4. Click ‘Add to Cart’ button on the product page. The product will then be added to your cart.
5. Click ‘Secure Checkout’ button in the pop-up window to proceed to checkout or ‘Continue shopping’ if you want to add more products to your cart. Once you have finished shopping, click the cart icon in the top-right corner and proceed to checkout.
6. Enter your email address. If you already have an account and you are not logged in, you will be asked to log into your account. If you don´t have an account, you can either place an order as a guest or create one at this stage by entering and confirming a password.
7. Enter your shipping and company details.
8. Click ‘Proceed to Shipping’ at the end of the page.
9. Select a shipping method and a payment method.
10. Review your order and details entered and click on the ‘Submit Order’ button.
11. We use Stripe to process our credit card and bank-based payments. If you choose to pay by card or by any other payment method processed by Stripe, after clicking on ‘Submit Order’, you will be redirected to the Stripe Checkout payment window. If you chose to pay by Wire Transfer or “Multibank”, you will have to proceed with your payment according to the payment method you chose.
12. We will confirm the receipt of your order via email and let you know when it has been shipped.
13. Let us know what you think by rating your experience. If you have a Twoosk account, you will be able to rate your seller, the shipping service, and the product directly from your order page.
You can also review us on Trustpilot and let others know you enjoyed your shopping experience!
Twoosk is an B2B online Marketplace that allows buyers to shop products from different sellers.
You can find the seller of a product from the product page where it says ‘Sold by’ under the 'Add to Cart' and 'Contact Seller' buttons. You can also see the sellers’ profile as well as all his products by clicking on the seller’s name on the product page and a pop-up window will appear where you can view this information.
The seller’s identity will also be shown on the order confirmation email when you place an order.
To see where the 'Sold by' information is, have a look at the image below:
Yes, you can place an order on Twoosk Marketplace, either as a registered user by creating an account, or proceed using our guest checkout.
However, please keep in mind that by creating an account you can have access to your own private dashboard where you have your user data and settings saved in our secure database and enjoy several benefits, such as a faster checkout, an overview of your orders including shipping information, among others.
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If you could not buy a product added to your shopping cart, is either due to:
- Product is out-of-stock. Products in your shopping cart are not reserved for you and are available for other people to buy.
- Order restrictions. The product you wish to buy may be subject to a minimum order quantity (MOQ) or a minimum order value per warehouse.
If this was not the case, then please contact us at help@twoosk.com.
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Is there a minimum order quantity (MOQ) or a minimum order value?
No. Twoosk is a business-to-business (B2B) Marketplace, therefore our focus is to target businesses and bring together buyers and sellers in the B2B sector.
No, it is not possible to modify any details of your order after it has been placed. This includes any changes in the ordered products, the shipping and payment method as well as the delivery address.
If any details in your order are incorrect you must contact, as soon as possible, our customer care team at help@twook.com. Don´t forget to mention your order reference!
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You can request us to cancel your order if you do not get your product(s) within 30 days after it has been dispatched from the seller’s warehouse.
Also, you might be able to cancel your order or some of its products, without any cost, before the seller starts preparing it. This will always be before you receive the shipping confirmation email relating to that product, but not necessarily up to that moment.
Contact our customer care team, as soon as possible, at help@twook.com, which will let you know if we were still able to cancel your order or if it´s too late.
In Twoosk Marketplace you can shop in the following currencies:
- EUR
- USD
- CHF
- CZK
- DKK
- GBP
- HUF
- NOK
- PLN
- RON
- SEK
- UAH
To select the currency you wish to shop with go to the 'Language/Currency' drop down menu right next to the account icon menu on our Website.
If your local currency is not part of the above list, your order will be charged in EUR at an exchange rate applied by your bank processor.
Payments with credit card are processed by Stripe, which accepts credit card payments in more than 135 currencies.
For further information check Stripe supported currencies here .
If you are a registered user, you can follow the payment and shipping status of your order as well as your order details from the “Orders” section of your account page.
As soon as your order is shipped you can follow the progress of your order using the tracking number and the tracking URL which you can find on the order page.
Did you opt for a guest checkout? Don´t worry! You will still receive updates via email for every step of the way.
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Where can I find the tracking number and status of my shipment?
To see your order history, you will need to log into your account from your account page:
1. Navigate to the Marketplace menu on the left side and Select > Orders
2. Find the order or the group of orders you wish to see. You can use the search bar to find one single order or click on the filter options, right next to the search bar, to find several orders with a similar parameter.
Examples:
- All orders with payment status pending, from the ‘Payment’ tab drop list select ‘Pending’.
- All orders with shipping status delivered, from the ‘Shipping’ tab drop list select ’Delivered’
- All orders placed between a certain date, from the ‘Date range’ tab select from the calendar the relevant interval of time.
3. Click on the order reference to see the order details.
From the relevant order on your 'Orders' page, you will be able to check the payment and shipping status of the order, seller contact, or the location from where the items are being shipped.
From the relevant order on your order page, you will be able to check seller details and the location from where the products are being shipped. You can also find this information in the order receipt confirmation email.
If your order has been cancelled, this is either due to a temporarily out-of-stock product or because your request to cancel the order was accepted by the seller.
As an online Marketplace, Twoosk enables many different sellers to list and sell their products online. The marketplace sellers update their stock availability regularly, however, despite their best efforts to ensure it remains accurate at all times, it may occasionally happen that they have to cancel your order due to a stock inaccuracy.
If this is the case, Twoosk will inform you accordingly, and if you have already paid for your order, a refund will be issued to the original payment method provider.
You will be notified by Twoosk when the order is cancelled and when refund has been processed.
Your feedback is extremely important!
Let us know what you think by rating your overall experience on Twoosk Marketplace. After your order has been delivered, we will send you an email with an invitation to review your experience. Simply click on ‘Rate your Experience’ button and leave us your feedback for the seller, the shipping service and the product.
If you have an account, you will also be able to rate your recent order anytime you want directly from the order page.
Additionally, you can review us on Trustpilot and let others know about your shopping experience in Twoosk.
If something did not go quite right, you can contact our Customer Care team by emailing us at help@twoosk.com, phone us on +351 211 919 472 or chat with us on our live chat.
We will be more than happy to help you with any issue or question you may have!