Twoosk Marketplace may provide customers with Standard and Premium delivery or Ground Transportation. The Ground Transportation shipping method applies to palletized loads.
Each dispatched package is provided with tracking ability or proof of delivery service.
Delivery times vary depending on dispatch and delivery address, as well as on the shipping method chosen by the buyer.
After picking and packaging (availability time), orders are dispatched Monday to Friday between 9am and 6pm and delivery time from dispatch takes an average of:
For parcels,
For Palletized loads,
Please note that timescales are estimates not guaranteed delivery times and may be subject to customs clearing times beyond our control.
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No. Twoosk is a B2B marketplace that brings together many different sellers based in many different countries, therefore shipping costs will vary depending on the seller you order from.
Plus, the Marketplace offers a huge variety of products weighing from 10 grams to more than 1 ton.
To calculate your shipping cost, you must add the desired products and quantity to the shopping cart and then enter the requested information at the checkout process, including your delivery location. The shipping options will be displayed before you submit and pay for the order.
Also check:
Shipping costs depend on the shipping method selected, weight and dimensions of the package, as well as on dispatch and destination country.
Shipping information, including cost, will be clearly shown at checkout after entering your delivery address and prior to your purchase of the products.
During checkout you can choose and select the available shipping option you prefer.
Keep in mind that if you are ordering products from multiple sellers or from different warehouse locations, you will have to choose one delivery option per seller/warehouse, so please scroll down until you have all deliveries covered and note that you will receive an invoice and a package per order.
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There may be certain countries for which our system does not have an immediate parametrized shipping option.
At checkout, if we could not automatically find a shipping method for the delivery address you provided us with, you will be contacted shortly by Twoosk’s customer care team to help you proceed with your order.
You can then let us know the product(s) and quantity you want to order as well as your delivery address and we will provide you a quotation for shipping.
The product(s) will be delivered to you directly from the relevant Marketplace seller. Therefore, if you ordered products from different Marketplace sellers or from different warehouses, you would have multiple delivery costs and receive multiple deliveries at different times.
For each dispatched package you will receive a separate ‘Shipping Confirmation’ email. Each dispatch corresponds to a separate contract of sale.
Regardless of how many different Marketplace sellers you are ordering products from, you will only have to checkout once. After you submit your order, you will be given a different order number per Marketplace seller.
No, you cannot change the delivery address once the order has been placed. If you have noticed a mistake on the shipping address you provide us with, you must contact, as soon as possible, our customer care team at help@twook.com.
If you choose to use any optional services offered by the transportation company, please understand that you are doing it separately with the transportation company, and you agree that Twoosk has no liability for any loss or damage that may result from delivering your order in that way.
Yes. We will let you know when your product(s) has/have been shipped. You will receive a shipping confirmation email and a tracking number for each delivery, which will allow you to track and consult the estimated delivery date of the products.
Registered users can also follow the progress of their orders directly from their account. To do that go to the relevant order on your orders page.
Did you opt for a guest checkout? Don´t worry! You will still receive updates via email for every step of the way.
As soon as your order is shipped you will be notified by email and you can follow the progress of your order using the tracking number provided.
Using the tracking number in the track and trace system of the relevant transportation company is the fastest way to check the status of your shipment in real-time and with detailed progress.
If you are a registered user, you can also track your order progress in the ‘Orders’ section of your account page.
To edit addresses and delivery preferences, you will need to log into your account by clicking on the Account menu of our Website.
Go to the Marketplace menu on the left side select > Addresses.
From the address page you will be able to:
Our team proactively supervises all deliveries, and in case there is a significant delay you will be notified.
Nevertheless, if your package has not been delivered to the address provided at the due date, and you think there could be a problem, please contact our customer care team at help@twoosk.com, phone us on +351 211 919 472 or chat with us on our live chat.
If you have not received the product and quantity you have ordered or the product is not as advertised by the seller, please contact our customer care team at help@twoosk.com, phone us on +351 211 919 472 or chat with us through our live chat.