Your payment is handled by Twoosk.com, who will then transfer the funds to the relevant Marketplace Seller.
On Twoosk Marketplace you can pay for goods or services using several payment methods, from credit cards and bank-based methods to wire transfers (bank transfers). Please find below a list of payment methods you can choose from:
Except for wire transfer, all payment methods are processed and powered by Stripe.
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Stripe is one of the best-known payment gateway platforms, a secure online payment infrastructure, which allows you to pay or get paid quickly and easily using their world-class technology and encrypted for protection against fraud and other common issues.
Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
We use Stripe to securely process all marketplace transactions, except for the wire transfer payment method.
During checkout, at the last step, if you choose one of Stripe´s payment options, such as payment with credit card, after submitting your order you will be redirected to Stripe platform to purchase the goods. You can see that after clicking the 'Submit order' button, a checkout Stripe session will open and a Stripe transaction between you and Twoosk for the amount of the product plus shipping will take place.
When you enter your payment details, the payment will be authenticated, and the money will be transferred directly to Twoosk Stripe account. Your order will then be placed, and you will return to Twoosk order confirmation page.
Stripe takes security seriously. When you use Stripe to pay for goods on Twoosk Marketplace, we never see or have access to card data at all. Stripe protects your card and personal information and keeps them locked up safe.
All card numbers and personal information are encrypted for secure transactions.
Your order payment status is set as ‘Pending’ until we have received the payment confirmation, once confirmed it will be marked as 'Authorized' and you will received a notification by email.
For example, if you choose to pay with card, a real-time payment notification is triggered and the payment confirmation is immediate, however, if you choose to pay by SEPA Direct Debit or wire transfer, the payment confirmation is delayed since it does not support immediate payment confirmation.
No, you cannot change the payment method once the order has been placed.
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Yes. Twoosk is an online Marketplace that brings businesses together.
If you want your invoice to be a VAT compliant invoice you just need to enter your business name as well as the VAT identification number on the ‘Company Profile’ tab of your account page.
Alternatively, you can provide that information during the checkout process.
For transactions between European Union (EU) countries VAT will not be charged if you are a VAT- registered trader in the EU.
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Your sales invoice will be sent to you by email.
Registered users will also be able to download (pdf format) their electronic invoices directly from their account. To do that, go to the relevant order reference on your 'Orders' page, then select ‘Attachments’, on the top right corner and download the invoice.
The recipient is responsible for the payment of any import fees or customs duties payable in the country to where product(s) are to be delivered.
If you are ordering products sold and dispatched from outside your country, please be aware that your order is shipped on DDU (Delivery Duty Unpaid) basis. Therefore, the order may be subject to customs control and the recipient may be liable for any customs fees and local sales tax, which will not be estimated during the checkout process and will not be applied to your order.
We are regrettably unable to confirm the exact amount of these fees and we recommend you contact your local customs office for further information about the customs policy applicable to your case at the time of entry, and to get a “landed cost estimate” before placing your order.
Twoosk Marketplace sellers are mostly based within the European Union, but we are open to welcoming on board some overseas sellers as well. Please find out on the product page where the product you are buying ships from.
Please contact our Customer Care Team at help@twoosk.com if you have any inquiries.
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If you have a promo code, you can apply it to your order at checkout. At the last step of the checkout process, right above the ‘Submit order’ button, you will see the promo code tab. Please enter your promo code here and then click the ‘Redeem’ button next to it.
You can now submit your order!