Centro de Ajuda
There are three different ways to add products to your shop:
- Listing one product at a time. Please check 'How to list a product?'
- Listing similar products (Clone). Please check 'How to quickly create several products?'
- Listing several products (Bulk with Excel files). Please check 'Listing several products (Bulk with Excel files)'
Listing one product at a time
Sign into your account. From your account page:
1. Navigate to Marketplace menu on the left side and select > Products
2. Select ‘+ New Product’ button in the right top corner
3. Complete the new product listing. Start by the a) General Information section, then go to b) Pricing & Inventory Section, and finally to c) Translations section.
4. Check the offer preview. After saving your product listing you can see how your offer will look like by clicking on the ‘Preview’ button on the top of the listing form. If you want to correct something just return to the listing form and edit.
Please find below an explanatory overview of the data requested for each section:
a) General Information
Category
Select the Category and the Subcategory of the product from each available drop-down menu.
Related articles:
About selecting the right category
Product Specifications
A list of specifications will automatically open based on the subcategory selected. Please select the respective value for each specification.
Although not mandatory, the selection of these values is highly recommended since your product will have more chances to be seen and found on the Marketplace.
Product Details
Select the brand of the product from the drop-down menu. If the brand you want to select is not yet part of our database, please select ‘New Brand’ next to it and create the brand you need.
Here you can also enter other details such as Part number, Manufacturer´s Reference and Barcode.
Product Name
Enter the product name. This field will be the main title of your offer, so make sure to enter a clear and effective title.
Whenever possible, you will see a name suggestion appear below the ‘Product name’ field. You may choose to apply it by clicking on the ‘Apply’ button next to the suggested product name, or you may enter the name you would like the product to have.
The name suggested follows our standard pattern, allowing better system efficiency when suggesting similar products to customers or when providing variations of the product.
Weight & Dimensions
Select the unit in which the product is measured and its respective weight.
The selected measure unit is adopted by the system and is linked to other parameters such as weight and price.
Example 1: The list product is a patch cord. In this case, you must choose the option ‘Unit’, regardless of whether you later choose to check the option ‘Sold in a Pack’ in the Pricing & Inventory section.
Example 2: The list product is a reel. In this case, you must choose the option ‘m’. The product is weighted in meters but will be sold by reel, which will be set in the Pricing & Inventory section.
Technical documents, Product Photos and Product Video
Add up to 5 relevant technical documents in PDF format, such as a datasheet, and up to 5 images of the product in JPEG or PNG, by uploading them to the product listing.
You can add several files at a time to the listing, provided that you stay within the established limit. To do that find the files using the search window, select them, and click Open. Use drag and drop to set the order of product images.
The video URL tab supports Vimeo and YouTube videos. Please make sure that the video content does not include links to other ecommerce websites.
Related articles:
Imagery Requirements and Recommendations
Description
Add the description of the product. Learn more about creating a description by checking What should a good product description contain?
b) Pricing & Inventory
In this section you must define the sales offer.
General
Select the product condition from the drop-down menu.
Guarantee
According to the condition previously selected, you will need to select a Guarantee type and a Guarantee duration (in months).
Pricing
Enter the selling price per product unit. Prices must be set according to product unit selected previously. This will be the price (per unit) displayed to customers on the product page.
Warehouses
You must link the product you are creating to a warehouse and define your sales offer.
Click on ‘Add Warehouse’ tab.
Select the pickup address by choosing the warehouse. If the pickup address you want to select is not yet part of your warehouses list, you will need to create one by clicking on ‘New Warehouse’.
Enter the total number of product units available. Stock must be set according to product unit selected previously.
Select the VAT rate applied in the country where the product is being shipped from.
Sold in a Pack?
If your product is sold in a pack, you will need to click on the ‘Sold in a Pack’ button and then set the quantity per pack as well as the pack unit.
Order Restriction
If applicable, use this area to set a minimum (MOQ) or maximum order quantity.
On Sale
Use this area to set a promotion for your product. To do that you will need to:
Activate the ‘On Sale’ button at the right side
Setup the promotion price per unit and the promotion period.
Pay less with quantities
Use this area to enter price ranges according to the quantity purchased by the customer.
c) Translations
Whenever possible, please provide translations for your product name and description.
If you are creating similar offers (products with similar features), you can opt to do it through cloning. This process allows you to create a new product based on a copy of a pre-existing one.
Log into your account from your account page:
1. Navigate to Marketplace menu, on the left side and select > Products
2. Find the product you wish to clone. You can use the search bar or the filter options.
If it´s a new product, before using it for cloning, you will first need to create it by completing the listing form.
3. From the product listing, select ‘Clone’, on the top right corner.
4. A complete product listing opens. The ‘Clone’ option copies all information except for Stock. Make any corrections or edits you want.
5. Save.
6. Return to the Products page to create a similar offer.
If you want to create more than 1 product at once, you can import them all through an excel file.
1. Create product information without considering packages and/or stocks. Use the Excel template provided under 'Import products'.
2. To update quantities and packages, use the Excel template provided under 'Import quantities'.
Note: The upload of the 'Import Quantities' file can only be made after creating the product(s) in your seller shop since you need to use the Twoosk ID (TID).
If you have any question or need help in this matter, please contact us at help@twoosk.com.
Log into your account, from your account page:
1. Navigate to Marketplace menu on the left side and select > Products
2. Find the product you wish to edit. You can use the search bar or the filter options.
3. From the product listing, select ‘Edit’, on the top right corner.
4. Update the product listing.
5. Save.
Also check:
If you want to perform the same change in several products of your shop at once, you can save time by using the ‘Batch Edit’ option. However, please note that not all features can be changed this way.
Log into your account, from your account page:
1. Navigate to Marketplace menu on the left side and select > Products
2. Find the products you wish to edit. You can use the search bar or the filter options
3. Select the products using the checkbox.
4. From the product listing, select ‘Batch Edit’ in the top right corner. You will notice that the number of products selected shows in the option
5. Update the listing
6. Save
Selecting the appropriate category is an important step when creating a new product, since a category indicates which type of items a customer can expect to find. It makes it easier and quicker to find a product.
Twoosk Marketplace currently supports six categories, and each one features several associated subcategories.
You first need to choose one of the six main categories:
- Fiber Optics
- Coaxial
- Structured Cabling
- Radio Frequency
- Active equipment
- Accessories & Tools
Depending on the category you have chosen, a list of subcategories will be available for selection. Choose the one that is most appropriated for the product you are listing.
If you could not find a match for the product you are listing or if you are not certain which category is the most appropriate one, contact our customer care team at help@twoosk.com.
A good description should help customers make informed decisions when looking for a product, by including comprehensive and accurate information of the product.
Show your customers you are an expert on the products you sell!
In the new product listing form, you can add and edit the description that will be displayed on the product page.
The product description field is divided into four tabs:
- Description. Use this tab to generally describe the product. For example, contextualize the product in the market and highlight its advantages and unique features.
- Application. Use this tab to list the product applications in the industry.
- Characteristics. Use this tab to list the main technical features of the product.
- Construction. Use this tab to list details features about the product construction.
Although not mandatory, completing this information is highly recommended. Not just because you are increasing the chances of a buyer to choose your offer, but also because your product will attract more traffic from search engines such as Google.
Tips on what to include or avoid in a good offer:
- Include only information related to the product described
- Do not include advertisement content or content that suggests the possibility of buying outside of Twoosk Marketplace
- Links to external websites may only be included as a complementary source of information about the product such as a product presentation video. Do not include links to other commercial websites.
- Think about what your customer questions/doubts about the product could be.
- Provide clear and accurate information to avoid misunderstandings and dissatisfaction.
- Update your offer whenever you feel it is needed, for example, based on customer feedback and behavior.
- Provide specific information about the offer in the correct tab on the offer page (Description, Application, Characteristics and Construction). This will allow the buyer to easily find the right information.
- Provide consistent information throughout the whole product information page. The description is just one part of the product information page and should be coherent with the other parts (images, category, name, etc)
- Avoid using graphic/image content with text on the description field as these will not be considered by search engines.
No. The product listing should contain at least one image of the product to be sold.
Keep in mind that in ecommerce a good imagery is a very important part of the product listing in terms of selling the products. So please try to upload images that show the product from different angles and that highlight its features.
Yes. Each product you list in your shop will need to be verified and approved by Twoosk before it goes online.
There are several reasons why your product may not be approved. Normally, they are related to imagery, inconsistent information, or lack of it. However, please note that if your product was not approved, we will let you know the reason(s) why that happened, for you to make any necessary amend.
Although not mandatory, filling the ‘Translations’ section of the new product listing form is highly recommended since your product will have more chances to be searchable reaching a wider global audience.
Twoosk Marketplace currently supports 5 (five) languages: EN - English (traffic language), PT – Portuguese, ES – Spanish, FR – French and DE- German.
To create a new Warehouse or edit an existing one, you will need to log into your account by clicking on the Account menu of our Website.
Go to the Marketplace menu on the left side and select > Warehouses
From the Warehouses page you will be able to:
- Add a new warehouse by clicking on the ‘New Warehouse’ button in the right top corner.
- Edit a warehouse by selecting from your warehouse list the one you would like to update. In the top right corner click ‘Edit’ to change your warehouse settings.
Also check:
Yes. You can and should add as many warehouses as you have locations where the products offered in your online shop can be picked up. If your company has more than one warehouse location, then you should set up your warehouse list accordingly.
To see both your sales orders and your purchase orders, you will need to sign into your account from your account page:
1. Navigate to the Marketplace menu on the left side and select > Orders
2. Find the order or the group of orders you wish to see. You can use the search bar to find one single order or click on the filter options, right next to the search bar, to find several orders with a similar parameter.
Examples:
- All orders with payment status pending, from the ‘Payment’ tab drop list select ‘Pending’.
- All orders with shipping status delivered, from the ‘Shipping’ tab drop list select ’Delivered’
- All orders placed between a certain date, from the ‘Date range’ tab select from the calendar the relevant interval of time.
3. Click on the order reference to see the order details.
From the relevant order on your 'Orders' page, you will be able to check the payment and shipping status of the order or the buyer details.
1. Check payment status. Before you start preparing the order, you need to check if its payment status is marked as ‘Authorized’.
2. Prepare your order (picking and packaging). You must prepare the order within the dispatch time you specified for the warehouse.
3. Inform us that the order is ready for collection by emailing us at supplychain@twoosk.com. You will need to provide us with package dimensions and weight as well as respective contact details.
4. Be ready for collection. We will send an e-mail with the collection details and the tracking number.
5. Upload the invoice for the relevant order.
Also check:
How do I see and mange my orders?
How to send an invoice to the customer through the Marketplace?
To allow your customer to download his electronic invoice through the Marketplace, you will need to attach it to the relevant order reference.
Sign into your account from your account page:
1. Navigate to the Marketplace menu on the left side and select > Orders
2. Find the relevant order reference. You can use the search bar.
3. Click on the order reference.
4. In the top right corner of the order page, select ‘Attachments’.
5. Click ‘Browse’ and find the invoice of respective order.
6. Upload invoice.
Twoosk provides a customer support to all Marketplace customers.
However, as a seller, you will need to reply to your customers whenever they sent you a direct message using the ‘Contact Seller’ button available in each product page.
Normally, customers will directly contact you to request additional information about the product or, in certain cases, to request a quote for larger order quantities.