Centro de Ajuda

As a Marketplace supporting costumers in the B2B sector, the seller must accept a request for a return, if the reason for the return is:

a) Faulty product (if within the guarantee period given by the seller), or

b) Product not as described/advertised, or

c) Wrong product sent.

Further information about Twoosk Marketplace Return Policy and Refunds can be found in the Terms & Conditions of Sale, section 6.

The refund is issued by Twoosk Marketplace.

If there is an issue with the order or with one of the products ordered, customers will contact Twoosk, who will intercede with the seller on their behalf.

A seller is entitled to refuse a customer’s request for a return if:

• The request for return and full refund of an item is based on a change of preferences (customer no longer wants the product), or
• The guarantee period given by the seller has expired, or
• After examining the product, the seller concludes that the failure is due to damages caused by the customer, such as any defect or malfunction caused as a result of an accident, misuse, failure to follow instructions, abuse, or use with improper equipment (i.e. improper wiring or incorrect voltage), or
• After examining the product, the seller concludes that the product has been altered or tampered with in an attempt to repair it yourself or having someone else do it, or
• The customer refuses the delivery of a product(s) as a means of returning it.

Further information about Twoosk Marketplace Return Policy and Refunds can be found in the Terms & Conditions of Sale, section 6.